It’s not just about the fuel Restrooms matter. At least that’s what GasBuddy, a smartphone app for gas station users, has found. According to GasBuddy’s 2018 summer travel survey, 37% of respondents said one of their worst fears when road tripping is not knowing where to find a clean restroom when nature calls.

And a clean restroom is only one preference of motorists when they choose a gas station. Factors that also steer them include good loyalty programs, customer service and employee quality, speed of payment processing and selection of cold beverages. Here, in a nutshell, are five of the top concerns of motorists.

1. Cleanliness – Do not underestimate customers’ ability to see the details. They notice every aspect of convenience stores’ appearance—from filthy restrooms to unswept floors and greasy tables.

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